Guide dog left squashed on Canada flights, owner says
A blind woman has criticised an airline after her dog was left « squashed » in a cramped space for two transatlantic flights.
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Chloe McBratney’s labrador Emily was confined to a footwell on her flight from London to Canada and back.
WestJet apologised, but said special arrangements were not made with the required notice of 48 hours in advance.
The airline said the third party the flight was booked through had not contacted it to make the arrangements.
Ms McBratney, a goalkeeping coach at Barry Town United’s pan-disability team in south Wales in the UK, said she was « incredibly worried » for Emily’s welfare.
« Emily was at my feet the entire time, however for anyone travelling on a plane it’s not enough space anyway and then put a dog at your feet it’s even less space, » she said.
She said that when she sat Emily down on the outbound flight she « couldn’t turn around properly, when I took her harness off I could tell by her demeanour that she just wasn’t comfortable at all ».
The pair were then placed in a similar seat on the way home on Wednesday.
Ms McBratney said she was told the airline could only help if she cancelled her booking with a third party and rebooked a full-price ticket.
« I booked my ticket five months ago and then rang the airline… I requested there and then for extra leg room, » she said.
Ms McBratney said the airline told her they could not provide this at the time and was told closer to the time there was nothing it could do because she booked through a third party.